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Save Money A web-based application that is easy to set up and use and is more cost-effective than 1-800 telephone service.
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Save Time A knowledgebase that you can continuously expand for faster answers and multiple simultaneous chat sessions.
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Improve Efficiency A structured work flow to make your customer service staff as efficient as possible to guarantee a positive ROI.
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Detailed Reporting Management reporting shows volume and staff efficiency, to help you make better business decisions.
Bamboo Cricket Live Chat has been an invaluable tool in communicating to the demands of our customers.
It allows our customers to get immediate answers to questions if they happen to be on the phone or our lines are busy.
Manager, Operations & Sales
ItalyVacations.com